Privacy policy

About us

Controller: SIA "Miljons sveču grupu mājai", reg. No. 44103146514, (hereinafter - the Company).

In this Privacy Policy, any use of the word "You", "Your" or similar expressions means any visitor to www.miljonssvecu.lv (hereinafter - the website). Terms such as "we", "our" or similar expressions mean the Company.

Personal data

Personal data is any information that can be used to identify an individual. When processing personal data, the Company complies with the General Data Protection Regulation no. 2016/679 and the requirements of the Personal Data Processing Law, as well as other requirements of the legal acts in force in Latvia, to ensure the protection of personal data.

This privacy policy explains how the Company processes personal data, the procedure for exercising the data subject's rights and issues related to the protection of personal data. The Company's privacy policy applies to the processing of personal data carried out by the Company on the website www.miljonssvecu.lv and in connection with ensuring the operation of this website. Buyers who purchase goods on the website are also subject to additional terms specified in the distance agreement and the e-store terms of use.

What categories of personal data do we collect and why?

• Trade of goods

When selling goods, personal data related to the order, the concluded purchase agreement, order fulfillment and accounting (including order processing, invoicing and settlement administration) are processed. Also, in cases where you want to use the right of withdrawal intended for consumers, you have questions or claims about the purchased product, or in cases where cases of commercial warranty have occurred, the processing of the relevant personal data will be necessary to ensure the resolution of this situation. Without this data, the Company would not be able to properly trade goods and perform related activities.

Categories of personal data

Legal basis

- Personal information (name, surname, title, right of representation) - Contact information (e-mail address, phone number, address) - method of delivery of goods, process - payment type - payment information (e.g., current account number, payment card details, payment details and payment status) - IP address - basic information about the third parties who receive the product - order information (such as order number, customer number, shipping address, shipping information and status)

The terms of use of the Internet store (e-store) and the agreement between you and the Company regarding the use of the Internet site and the purchase of goods. Our legitimate interest is to carry out and promote the sale of goods, receive payment and provide convenient service to customers. Fulfillment of the obligations set out in the regulatory acts (including bookkeeping and settling of settlements, ensuring the conditions of compliance of goods, ensuring the implementation of the right of withdrawal). Administration and fulfillment of product quality and commercial guarantee obligations (obligations arising from the agreement and law in connection with the commercial guarantee of goods and services, compliance with quality obligations stipulated in the agreement).

 

• Customer loyalty program

We may introduce and implement various customer loyalty programs, and personal data may also be processed as part of these programs. For specific types of personal data processing within the specific loyalty program, please see the terms of the loyalty program or ask by contacting us.

Categories of personal data	Legal basis
- Personal information (name, surname, title, right of representation)   - Contact information (e-mail address, phone number, address)   - Order information (such as delivery information and status)	Terms of participation in the customer loyalty program, the agreement between you and the Company regarding the use of the website and participation in the loyalty program. Your consent (regarding specific aspects of data processing, in precisely defined cases where you have given consent). Our legitimate interest in promoting the sale of goods.

 

• Reminder of a pending purchase.

If we find that the order has not been fully completed, we can send a technical support email within 48 hours from the moment when the buyer has not finished completing the purchase in the e-store available on the website. This is necessary to make sure that the buyer was not affected by technical problems at the time of purchase, and to cancel the reservation of the product, or to agree on the confirmation of the order by the buyer. Such a notification is sent in cases where the orderer (buyer) has indicated his e-mail and it has been properly recorded in the e-store system.

Categories of personal data	Legal basis
- Personal information (name, surname, title, right of representation) - Contact information (e-mail address) - Order information (such as order number, customer number, order status, shipping information and status)	Our legitimate interest in ensuring the proper functioning of the e-store, improving the operation of the shopping process.

 

• Registration on the website (functionality of registered users)

Categories of personal data	Legal basis
- Personal information (name, surname) - E-mail address, phone number - Delivery address - Shipping information and status - Name of the legal entity - Registered profile information	Terms of use of the Internet store (e-store) and the agreement between you and the Company regarding the use of the website.

 

• Investigation and prevention of illegal activities directed against us

In order to detect and prevent illegal activities against the Company (for example, to investigate and prevent hacking or unauthorized editing of the website or blocking access to the website), we may collect and process the data available to us, including passing them on to law enforcement authorities or information technology security incident prevention authorities.

Categories of personal data	Legal basis
- User-generated data, visit history, data related to the devices used and their settings, such as language settings, time zone, operating system and platform, IP and MAC addresses, browser settings, other information about the use of the website and the Company's digital services, other identifying information.	Our legitimate interest to prevent misuse of the services or disruption of the service, or to investigate and prevent a criminal offense against the company. To comply with a legal obligation under applicable law.

 

• Direct marketing, advertising and promotional materials

Upon receiving your consent, we inform you about various news and current events related to our and our cooperation partners' services, promotions, and offers. If you want to receive our news, you should specify it on our website or by signing up for this service in another way.

Categories of personal data	Legal basis
- Personal information (name, surname) - Contact information (e-mail address, phone number, address) - Order information (such as order number, order status, shipping information and status)	Your consent

 

Profiling is the segmentation of buyers (customers) in an automated way, with the aim of evaluating specific aspects related to the natural person in order to apply customized marketing offers or to predict aspects related to the buyer's personal wishes and interests. We use profiles in marketing to send you messages that we think are most relevant to you and not to send or show you inappropriate messages. During profiling, we take into account the product groups of interest, previous purchases (purchase history), the information provided to us in order to select the offers that most likely meet your interests and needs. You have the right to object to direct marketing based on this type of profiling by sending a message to the Company.

• Data you provide when communicating with us

When you contact us or when we need to respond or send information to you, the contact information available to us may be used. Such information will also be used to investigate and respond to claims.

Categories of personal data	Legal basis
- Personal information (name, surname) - Information related to representation (name, rights of representation) - Other identifying information - Contact information (address, e-mail address or phone number) - Order information (such as product information, order number, customer number, shipping address, shipping information and status)	To comply with a legal obligation under applicable law. Our legitimate interest in providing customer service.

 

From what sources do we obtain personal data, how correct is this data?

We obtain personal data from you. We collect information that we receive when you visit and use the website, providing us with data (including data that you provide to us before ordering goods or filling in information fields on the website), as well as data that you provide when communicating with us. We may receive data from service providers that operate the website, including statistical services, anti-attack, security and intrusion protection services.

If your data that you have provided to us has changed (for example, contact information for receiving news), you must immediately inform us of this by correcting incorrect or inaccurate data.

Who do we transfer your personal data to?

• Service providers and cooperation partners

In order to fulfill our obligations to you, to ensure the operation of the website and the Company's services, we transfer your personal data to companies and institutions that provide services to us, such as a payment service provider, a provider of goods delivery services, a provider of services related to the maintenance and operation of the website. Similarly, the providers of the Company's activities (provider of IT maintenance and data storage services, provider of accounting outsourcing services) may in some cases be considered processors of your personal data. Cookies are processed and received by us and our cooperation partners who ensure the operation of the website, collect and analyze your activity on the website.

If you use any information exchange option or tool on the website, your data may be transferred to the relevant cooperation partner associated with the information exchange or transfer option you have chosen, as well as message sending service providers.

We make reasonable efforts to verify all service providers who process your personal data on our behalf and on behalf of us. Service providers are not entitled to use your personal data for any other purposes.

• Law enforcement institutions, state and local government institutions

In order to fulfill the obligations, set out in the legislation, we may transfer your personal data to law enforcement authorities (e.g., the police), state and local government authorities at their request (e.g., a supervisory authority responsible for the protection of personal data). We may transfer your personal data to law enforcement authorities (e.g., courts), as well as state and local government authorities, also in order to defend our legitimate interests by drafting, submitting and defending demands, claims and submissions.

• Cookies

Use of cookies

This site, like many others, uses cookies to help improve the website's user experience and ensure it works perfectly. We invite you to familiarize yourself with the principles of using cookies.

Personal data may be processed during the use of cookies. By using this website, you agree to the use of cookies described here (unless your browser is set not to accept cookies). You should note that if you choose to disable strictly necessary cookies, the website will not be able to function fully.

Information about cookies

This website is opened using one of the browsers such as Chrome, Firefox, Safari, Edge, Opera or others.

Cookies are information that this browser obtains and stores when you use our website. The next time you visit our website again, the browser will remember your actions and perform some of them for you, such as choosing the working language or controlling the display of the cookie notification. With the help of cookies, the website acquires the ability to save the user's individual settings, recognize him/her and react accordingly.

Types of cookies and their purposes

There are two types of cookies - session and persistent cookies. Cookies are also classified as first-party or third-party cookies. The following text explains the above concepts so that you can better understand the nature of cookies and why we use them. Session cookies allow you to be recognized when you visit a particular website by remembering any changes or choices on that particular website so that they are also saved on other pages. These cookies allow you to use multiple pages of the same website quickly and easily, avoiding the need to process each page you visit. Session cookies are not permanent - they will expire when you close your web browser or end your session on that website.

Persistent cookies are cookies that are stored on your computer for a certain time after the end of the Internet browsing session, so they allow you to save the user's choices or actions on the website and use them the next time the user visits a website that uses these cookies.

First-party cookies are cookies maintained by entities administered by the operator of the website, in this case us. Third-party cookies are maintained by other domains that do not belong to us. Third-party cookies that may be stored on your device (computer, phone or tablet) when you browse our website.

Categories of cookies according to their function

The following categories of cookies are distinguished in the aforementioned types of cookies:

- Mandatory cookies (short-term, first-party): these cookies are essential for you to browse various websites and use their functionality. They are necessary to provide the basic functions of the website, that is, to place items in the shopping cart, to ensure the purchase process and to display the specific version of the page. Without these cookies, you will not be able to receive the necessary services and the full functioning of the website will not be possible.

- Performance cookies (long-term, first-party and third-party): these cookies collect information about how visitors use websites, such as which websites they visit most often. The information collected through cookies is mostly aggregated, so direct identification is almost impossible. The information is used only to ensure a better functioning of the website. Sometimes this type of cookies can be called analytics cookies, because they help to collect more information - for example, how the visitor uses the website and what links he/she uses. The operator of the cookie can use it to build a profile of your interests and display relevant advertisements on other websites. Analytics cookies mostly work by identifying your browser and device.

- Functional cookies (long-term, first-party and third-party): these cookies allow a particular web page to remember your choices and offer you better, more modern features. These cookies are optional, but allow the website to provide enhanced features and improve the user experience - allow websites to save information that you have entered as a user of web pages (for example, user ID, language choice, user location, personal data security settings). The purpose of these cookies is to offer advanced, personalized features to all users. Also, functional cookies are used to enable the use of some desired functions, such as video playback. These cookies cannot track your browsing activities on other websites.

- Advertising cookies (long-term, first-party and third-party): these cookies are used as a source of advertising that contains information relevant to you and matches your interests. They are also used to limit the number of ads you see and as an additional tool to measure the effectiveness of advertising campaigns. They usually are deployed by advertising systems with the permission of the network operator.

List of cookies used on the website

The cookies used on our website have maximum usage (validity) terms and you can delete the cookies yourself earlier.

The name of the cookie	Type	Service Provider	Purpose	Term	Additional information / or is downloaded at
PHPSESSID	Mandatory	www.miljonssvecu.lv	Allows to recognize the browser, the device and the Internet Protocol (IP) address assigned to it	Until the end of the visit
Language	Mandatory	www.miljonssvecu.lv	Saves the language selection	2 days
Currency	Mandatory	www.miljonssvecu.lv	Saves your currency selection	2 days
Cookieconsent_status	Mandatory	www.miljonssvecu.lv	Saves cookie settings (so that they are not asked again).	1 day
_ga	Analytics HTTP	Google Tag Manager	Registers a unique identifier that is used to generate statistical data about how the visitor uses the website.	1 year
_gat	Analytics HTTP	Google Tag Manager	Uses Google Analytics to improve the number of inquiries	1 day
_gid	Analytics HTTP	Google Tag Manager	Registers a unique identifier that is used to generate statistical data about how the visitor uses the website.	1 day

 

How do we use cookies?

To save personal settings

These cookies allow our website to remember information that affects the appearance or behavior of the website. For example, your preferred language or the region you are in. These cookies can also help you change the text size, font and other elements of websites that can be personalized. Cookies also help to use the e-store, providing convenient shopping, placing an order and making payments for the ordered product.

To provide protection

We use cookies to authenticate users, prevent fraudulent use of access data and protect user data from unauthorized access.

For statistical recording, visitor flow measurement and network security

Whenever you visit our website, the analytical software stores cookies anonymously. They help us to know how many users visit our website repeatedly. This is how we better understand our visitors' behavior on the website, what they prefer and what they are interested in. This information is not linked in any way to other information. So, for example, we know that several people repeatedly visit the relevant section per month. But we don't know who they are.

The data we record may also be used to protect our network and prevent attacks.

To save registration information

For registered users or repeat buyers, we save log-in or log-out information in cookies, as well as help fill in the text input fields provided in the website forms.

For advertising purposes

We also use cookies to increase the appeal of advertisements to you as a user and to offer advertisers better advertising conditions. Cookies are typically used to target ads based on what is relevant to users (remarketing), to improve campaign performance reports, and to prevent users from seeing ads they have already seen. We use remarketing data only for visitor segmentation to help deliver relevant advertising content. Segments are created based on some general patterns of visitor behavior and the content of the pages they visit.

If we have your consent to process personal data for marketing purposes, including profiling, we can link these cookies for this purpose with your other personal data and, through automated processing, create individual profiles that are later used for the purposes of personalized advertising.

How to adjust the use of cookies

In most cases, there is no specific way to disable cookies without fully or partially restricting the functionality of the website. If you are not sure whether cookies are necessary to fully use the services provided, we recommend that you save their settings.

Customization and disabling of cookies is possible using the tool provided on the website when you first open this website.

You can delete cookies in your browser - this option is usually available in the History of visited websites.

Browsers also allow you to block cookies on your computer, for example by using the Enable Tracking Protection function. Please note that the functionality of our website may be limited in this case. For information on how to set cookies in your browser, visit your browser's website.

Transfer of personal data outside the European Union and the European Economic Area (EU/EEA)

We always try to process your personal data in the territory of the European Union and the European Economic Area (EU/EEA).

In some cases, the processors we engage may be located outside the EU/EEA, however, in such cases we always pay attention to ensure that the processors are reliable and that the requirements of the General Data Protection Regulation regarding the prerequisites and safeguards for such data transfers are met (for example, by concluding standard data protection clauses).

How long are your personal data stored?

All personal data obtained from you is stored as long as you use our services (including delivery of goods, ensuring product compliance obligations), or until you withdraw your consent if your personal data is processed on this basis. We usually store additional information related to the order for 1 year, but for registered users - until the registration is terminated. A longer period of storage of personal data is permitted to meet legal requirements for the minimum period of storage of documents or information or to protect our legitimate interests. When this period is over, we will securely delete your personal data or make it inaccessible (archiving) or de-identifiable so that it can no longer be linked to you.

We reserve the right to delete or permanently anonymize your data earlier if the legal basis for their use has been lost or they are no longer needed for further service provision.

You are responsible for storing and deleting the data on your end device (use the relevant settings of your internet browser to delete the cache and cookies).

How do we protect your personal data?

We provide, constantly review and improve security measures to protect your personal data from unauthorized access, accidental loss, disclosure or destruction. To implement this, we apply modern technologies, technical and organizational measures, including using firewalls, updated software and data encryption.

What are your rights?

The data subject has general rights provided by the General Data Protection Regulation and other applicable legal acts, including:

• Access to personal data

You have the right to request confirmation from us whether we are processing personal data related to you, and in such cases to request access to this personal data, or to provide information about personal data if direct access is not provided.

• Correction of personal data

If you believe that the information about you is incorrect or incomplete, you have the right to ask us to correct or supplement it.

• Withdrawal of consent

To the extent that we process your personal data based on your consent, you have the right to withdraw your consent to the processing of personal data at any time. Withdrawal of consent will not affect the legality of the processing based on the consent given before the withdrawal, as well as in cases where the data processing is carried out according to another legal basis.

• Objection to data processing for the purpose of delivering the addressed information

You have the right to object at any time to the processing of your personal data for the purposes of direct marketing, delivery of targeted information.

• Objection to processing based on legitimate interests

You have the right to object to the processing of personal data that we process based on our legitimate interests, however we will continue to process your data even if you have objected if we have valid reasons to continue processing your personal data. To exercise the aforementioned rights, please submit a written application to us.

• Deletion

Under certain circumstances, you have the right to ask us to delete your personal data, however, this does not apply to cases where the law requires us to keep the data. To exercise the above rights, please submit a written request to us.

• Limitation of data processing

Under certain circumstances, you have the right to restrict the processing of your personal data. Please note that if you request that the processing of your data be restricted, this may affect your ability to receive our services and purchase goods. To exercise the above rights, please submit a written request to us.

• Data transfer

You have the right to receive or transfer your personal data to another data controller. This right only includes data that you have provided to us based on your consent or agreement, and where the processing is automated. To exercise the aforementioned rights, please submit a written application to us.

What law governs the website?

The operation of the website, as well as all relations between you and the Company, are governed by the laws of the Republic of Latvia, as well as the applicable laws of the European Union.

Who can I contact if I have any questions?

If you have any questions, comments or requests related to the privacy policy or the processing of your personal data, contact the Company.

If you are not satisfied with the answer you received, you have the right to file a complaint with the supervisory authority - the Data State Inspectorate (www.dvi.gov.lv)

Contact information of the data controller

To contact us, you can write an e-mail to info@miljonssvecu.lv or to the postal address: SIA "Miljons sveču grupu mājai", Imantas 8.līnija , korpuss 3, Rīga, LV-1083, phone: +371 26176901.

Refunds and returns

You have the right to refuse the purchased goods within 14 days after receiving the order. Only unused and undamaged goods can be returned.

Right of withdrawal form in Word format is available here.

Right of withdrawal form in PDF format available here.

Return of e-store goods:

SIA “Miljons sveču grupu mājai”

Imantas 8. līnija 1, korpuss 3,

Rīga, LV-1083

Latvija

SIA “Miljons sveču grupu mājai” will refund the money to the payer's account within 30 calendar days from the moment of receiving the returned goods.